A. Shipping to UK
1.Standard Delivery
2-3 Business Days
Cost: £4.99
Free Delivery for orders over £70
2.Next Day Tracked Delivery
Cost: £5.99
Free Delivery for orders over £70
B. Shipping to GERMANY
1.Next Day Tracked Delivery
Cost: £9.99
Free Delivery for orders over £70
C. RETURNS
1. Damaged or Faulty Goods
We will always refund or replace any damaged or faulty item free of charge.
Due to some of our products being packaged in glass, occasionally items may arrive broken or damaged. If you experience this please send the product back to us by clicking the link below within 14 days of receipt of purchase and we will send you an immediate replacement.
If you suspect an item to be faulty please return it to us within 14 days of receipt of purchase and we will issue you with a replacement or full refund.
Click Here
2. Cancelling Your Order
Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place your order and doesn’t end until 14 days from the day you receive your goods.
A full refund for the cost of the product being cancelled, not including the original postage, will be authorised upon our receipt of your cancellation notification.
Importantly, the goods must be returned within 14 calendar days of the cancellation.
If you would like to cancel your order please call our customer support line on +44 204 538 1861 or email info@dermikann.com with details of your order and order number.
If your goods have already been dispatched you will be required to return them by clicking the link below.
Click Here